Politique de remboursement
We have a 30-day return policy on first-time orders, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the email receipt or proof of purchase.
To start a return, you can contact us at hello@trybloomable.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@trybloomable.com.
Subscriptions
By subscribing to Bloomable, you agree to recurring orders being automatically processed according to the frequency selected at checkout.
Once a subscription order has been processed and shipped, it cannot be cancelled or refunded. Please make sure your subscription details, including your next order date and frequency, are up to date.
It is the customer’s responsibility to manage their subscription and make any changes or cancellations before the next order is processed and shipped.
To make changes to your subscription or cancel future orders, please contact us at hello@trybloomable.com or manage your subscription through your customer account.
Please note: Cancelling a subscription does not cancel an order that has already been processed or shipped.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The speediest way to facilitate is an exchange is to return the item you received. Once the return is accepted, please make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.